1.1. The platform atasuai.com respects intellectual property rights and promptly responds to infringement claims.

1.2. This procedure regulates the process of submitting and reviewing claims for the removal of content that infringes copyrights, trademarks, and other intellectual property rights.

• Copyright holder (owner of copyright, trademark)

• Authorized representative of the copyright holder (by proxy)

• Licensee (if there is an exclusive license)

Email: info@atasuai.com

Subject: Takedown — [Brand/work name]

3.1. The application must include:
Applicant's details (Full Name/company name, contact information)
Description of the intellectual property object
Links to the infringing content (product page URLs)
Documents confirming rights (Trademark certificate, contract, etc.)
Request for an affidavit confirming the authenticity of the information
Signature (electronic or scanned)

5.1. Upon confirmation of violation:

• The content (product card) is hidden/deleted
• The seller receives a notification indicating the reason
• The violation is recorded in the Seller's profile
• For repeated violations — sanctions according to the Moderation Procedure

5.2. In case of insufficient evidence:

• A request for additional documents is sent to the applicant
• The content remains published until confirmation is received

6.1. The seller has the right to submit a counter-notification if they believe the removal was erroneous.

6.2. The counter-notification must contain:

• Justification for the legality of use

• Documents confirming the right (agreement with the rights holder, license)

6.3. With a justified counter-notification, the content is restored within 3 business days.

8.1. The applicant is liable under the legislation of the Republic of Kazakhstan for knowingly false statements.

8.2. The platform is not responsible for disputes between the copyright holder and the Seller.

Contacts
Email for statements: info@atasuai.com
Address: RK, Almaty, Kunaev St. 18/2