All disputes and disagreements arising between the parties in connection with the use of the Platform, order processing, payment, delivery, return of goods, provision of services, or other actions are subject to resolution in the manner provided for in this section.

The parties acknowledge and agree that the primary method of dispute resolution is pre-trial settlement using the Platform's functionality.

In case of a disputed situation, the interested party has the right to contact the Platform through the interfaces and communication means provided by the Platform atasuai.com.

The Platform has the right to consider appeals, requests, and claims of the parties by analyzing correspondence within the Platform, order data, payments, deliveries, provided documents, and other materials available to the Platform.

The decision made by the Platform in the context of dispute resolution is binding on the parties within the functioning of the Platform and is considered a measure of pre-trial dispute resolution.

The platform provides exclusively technical and informational opportunities for interaction between Users, Sellers, Resellers, and other parties and is not a party to the contract of sale of goods, unless expressly stated otherwise.

The platform is not responsible for the quality of goods, their compliance with the description, legality, warranty obligations, as well as for the actions or inactions of Sellers, Resellers, delivery services, and other third parties.

The platform acts solely as an informational and organizational intermediary and does not assume civil liability of the parties on the merits of the dispute.

The parties are released from liability for partial or complete non-fulfillment of obligations stipulated by the public terms of the Platform if such non-fulfillment was a result of force majeure circumstances.

Force majeure circumstances include, but are not limited to: natural disasters, military actions, mass riots, acts of government bodies, failures in the operation of energy supply and telecommunications networks, as well as other circumstances that the parties could not reasonably foresee or prevent.

The party for whom force majeure circumstances have arisen is obliged to immediately notify the other party about it.

In case of inability to resolve the dispute in a pre-trial manner, including through the Platform's functionality, the parties have the right to protect their rights and legitimate interests in court.

All disputes related to the use of the Platform atasuai.com are subject to consideration in accordance with the legislation of the Republic of Kazakhstan.

Consumers have the right to contact consumer protection authorities.

The platform reserves the right to unilaterally change and supplement this dispute resolution procedure. The new version comes into force from the moment it is published on the website legal.atasuai.com.