1.1. These Content Moderation Rules (hereinafter referred to as the "Rules") establish the rules for checking and publishing content on the platform atasuai.com (hereinafter referred to as the "Platform").

1.2. Moderation is carried out for the purpose of:

   — ensuring the safety of Users;

   — compliance with the laws of the Republic of Kazakhstan;

   — maintaining the quality of content on the Platform;

   — protecting consumer rights and intellectual property.

1.3. All content posted by Sellers is subject to moderation: product cards, images, descriptions, reviews, and other materials.

1.4. The Platform reserves the right to reject or remove content that violates these Rules.

2.1. New Sellers undergo manual moderation for the first 10 products.

2.2. Sellers with a trust rating above 4.5 are switched to automatic moderation.

2.3. If violations are detected, the Seller may be switched to manual moderation.

3.1. Product Name
   — exact match to the product;
   — no advertising slogans ("Bestseller!", "Best price!");
   — no contact information (phones, websites);
   — no use of CAPS LOCK (except for abbreviations);
   — in Kazakh and/or Russian language.

3.2. Product Description
   — accurate information about characteristics;
   — no false claims about properties;
   — no contact information to bypass the Platform;
   — no links to third-party resources;
   — no insults and obscene language.

3.3. Images
   — at least 1 image, 3-5 recommended;
   — minimum resolution: 500×500 pixels;
   — clear, high-quality photo of the product;
   — no watermarks from third-party sites;
   — no contact information on the image;
   — no images violating copyright.

3.4. Price
   — actual selling price;
   — no artificial inflation for "discounts";
   — in tenge (KZT).

4.1. It is prohibited to post on the Platform:

4.2. The full list of prohibited goods is provided in Appendix No. 1 to the Platform Rules.

5.1. The seller creates a product card in the Personal Account.

5.2. The system automatically checks the content for compliance with the requirements.

5.3. Upon passing the automatic check:

   — the product is published (for trusted Sellers);

   — the product is sent for manual moderation (for new Sellers).

5.4. If the automatic check is rejected, the Seller is sent a notification indicating the reason.

5.5. Manual moderation is carried out in queue order within 24 hours (working days).

5.6. Moderation result:

6.1. During peak periods (holidays, sales), the timeframes may be extended.

7.1. Any User can submit a complaint about content that violates the Platform's rules.

7.2. Ways to submit a complaint:

   — "Report" button on the product page;

   — contacting support;

   — email: info@atasuai.com.

7.3. The complaint must contain:

   — a link to the content;

   — a description of the violation;

   — evidence (if available).

7.4. Anonymous complaints are considered, but priority is given to identified submissions.

7.5. Based on the results of the complaint review:

   — the content is removed/blocked;

   — the complaint is dismissed as unfounded;

   — the complainant is notified of the decision.

8.1. The decision on sanctions is made by the Platform based on the severity and systematic nature of violations.

8.2. The seller is notified of the application of sanctions through the Personal Account and email.

9.1. The seller has the right to appeal the moderation decision within 14 days.

9.2. The appeal is submitted through:

   — Personal account (section «My Products» → «Rejected»);

   — email: info@atasuai.com.

9.3. The appeal must contain:

   — product/application number;

   — justification of disagreement;

   — supporting documents (if available).

9.4. The appeal review period is up to 5 business days.

9.5. The decision on the appeal is final.

10.1. Customer reviews undergo automatic moderation.

10.2. Reviews containing the following are prohibited:

   — obscene language;

   — personal data (phone numbers, addresses);

   — advertising of third-party resources;

   — knowingly false information;

   — insults.

10.3. The seller is NOT entitled to request the removal of negative reviews if they do not violate the rules.

10.4. The seller is entitled to respond to a review. The response also undergoes moderation.

11.1. This Procedure is an integral part of the Platform Rules.

11.2. The Platform has the right to change the Procedure with 7 days' notice.

11.3. The current version of the Procedure is posted on legal.atasuai.com.

11.4. Send moderation questions to moderation@atasuai.com.